Privacy Policy

Last Updated: January 28, 2026

Our Commitment to Your Privacy

At Mosswick, we understand that privacy matters deeply in healthcare and wellness. We approach data protection with the same care and professionalism we bring to our marketing work. This policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

We believe in transparency. This document uses clear language to help you understand our practices. If anything remains unclear, we welcome your questions through our contact form.

What Information We Collect

Information You Provide Directly

When you use our contact forms or communicate with us, we collect:

  • Your name and contact information (email address, phone number if provided)
  • The content of your messages and inquiries
  • Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • IP address and general location information
  • Browser type, operating system, and device information
  • Pages you visit and how you interact with our site
  • Date and time of your visit
  • Referring website or source that brought you to our site

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential cookies required for site functionality
  • Analytics cookies to understand site usage patterns
  • Marketing cookies for advertising and remarketing (only with your consent)
  • Preference cookies to remember your settings

You can learn more about our cookie practices and manage your preferences in our Cookie Policy.

How We Use Your Information

We collect and use personal data only for legitimate business purposes:

Responding to Your Inquiries

We use your contact information to respond to your questions, provide information about our services, and maintain communication regarding potential or ongoing projects.

Improving Our Website

Analytics data helps us understand how visitors use our site, which pages are most valuable, and where we can improve the user experience.

Marketing Communications

With your permission, we may send you information about our services, industry insights, or updates that might interest you. You can opt out at any time.

Legal Compliance and Security

We process certain data to comply with legal obligations, prevent fraud, maintain security, and protect our rights and the rights of others.

Legal Basis: We process your personal data based on your consent, our legitimate business interests, contractual necessity, or legal obligations, depending on the specific purpose.

How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

  • Service Providers: We work with trusted third-party service providers who help us operate our website, manage communications, or analyze site performance. These providers are bound by confidentiality agreements and can only use your data for the specific purposes we authorize.
  • Analytics Partners: We use analytics services like Google Analytics to understand website usage. These services may collect data about your visits across different websites.
  • Legal Requirements: We may disclose information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: If Mosswick is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

How We Protect Your Information

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

  • Secure data transmission using encryption (HTTPS/SSL)
  • Regular security assessments and monitoring
  • Access controls limiting who can view personal data
  • Staff training on data protection practices
  • Secure storage systems with regular backups
  • Incident response procedures for potential breaches

While we strive to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our protective measures.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Contact form submissions and communications: retained for up to 3 years unless you request earlier deletion
  • Analytics data: typically retained for 26 months in aggregated form
  • Cookie data: retention periods vary by cookie type (see our Cookie Policy)
  • Legal or contractual records: retained as required by applicable law

When we no longer need your data, we securely delete or anonymize it. You can request deletion of your personal data at any time, subject to legal retention requirements.

Your Rights and Choices

You have important rights regarding your personal information. Depending on your location, these may include:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data, subject to certain legal exceptions.

Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another service.

Right to Object

You can object to certain types of processing, including direct marketing.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us through our contact form. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly.

Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent data protection
  • Other legally approved transfer mechanisms

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or our data practices, we welcome you to reach out. You can contact us through our contact form, and we will respond as quickly as possible.

We take your privacy seriously and will address any concerns you may have about how we handle your personal information.