Communication That Patients Actually Understand

What This Project Delivers

You'll receive a complete set of communication materials designed specifically for your practice. Each piece will reflect your voice while making information accessible to patients across different literacy levels and cultural backgrounds.

When someone receives an appointment reminder, reads your patient education materials, or reviews pre-procedure information, they'll feel informed rather than overwhelmed. Questions will decrease because the materials anticipate common concerns.

These aren't generic templates with your logo added. They're thoughtfully crafted communications that consider your specific patient population, the complexity of information you need to convey, and the emotional state of people receiving these messages.

How We Approach Patient Communication

We begin by understanding who receives these communications. What's their typical education level? What languages do they speak? What concerns do they commonly express? This shapes every design decision that follows.

Next, we review your existing materials and identify where confusion typically occurs. We look for medical jargon that could be simplified, instructions that assume too much knowledge, and visual layouts that make information hard to find.

Our redesign process applies health literacy best practices while maintaining your organizational voice. We use plain language without being condescending, organize information so patients can find what matters to them, and test readability across different education levels.

Throughout the project, you'll see drafts and provide feedback based on your patient interactions. We want these materials to work in real clinical situations, so your insights guide the final versions.

Investment and Scope

This project investment covers a comprehensive redesign of your core patient communications.

Your Project Includes:

• Redesign of up to 6 core communication pieces (appointment reminders, patient education materials, consent forms, pre-procedure instructions, post-visit summaries, or similar)
• Plain language rewriting with health literacy principles applied
• Visual design that improves information hierarchy and readability
• Templates formatted for easy future updates by your team
• Cultural sensitivity review to ensure materials work for diverse populations
• Files delivered in multiple formats for print and digital use
• Implementation guidelines and staff training recommendations
• Two weeks of post-delivery support for rollout questions

If your needs extend beyond 6 core pieces, we can adjust the scope and provide updated pricing. Some organizations benefit from phased approaches, starting with the most critical communications and adding others over time.

This approach gives you professionally designed materials without the ongoing costs of maintaining an internal communications specialist. The templates we create can be updated by your team as your practice evolves.

How We Ensure Your Satisfaction

This project includes multiple review points where you can provide feedback and request adjustments. We don't consider materials finished until you're confident they'll work for your patients.

If during the project you feel we're missing the mark, we'll have an open conversation about your concerns and how we can better meet your needs. Sometimes this means reconsidering our approach. Sometimes it means clarifying expectations on both sides.

Before starting, we offer a brief consultation where we review sample materials and discuss your specific communication challenges. This helps both of us determine whether this project structure fits your situation.

After delivery, you'll have two weeks of support as you implement the new materials. If staff questions arise or you need clarification on how to use the templates, we're available to help ensure a smooth transition.